+90 252 417 2200

Covid-19 Information Guide

GUIDEBOOK

Dear Guests,



A pandemic has been announced on March 11, 2020 by the World Health Organization due to the Coronavirus (Covid-19). The measures taken across the globe have been tightened as of the said date.
The circular letters and recommendations of the Ministry of Health and the Ministry of Culture and Tourism of the Republic of Turkey as well as the World Health Organization (WHO) are being observed and complied with verbatim at all of the hotels within the organization of our Group.
Since the date of our incorporation, we, as Julian Hotels, have been perfectly fulfilling all of the sanitary requirements for our guests in accordance with the international standards. Our hygiene practices are inspected and certified every month by Royal Cert, an international independent organization. Our hygiene certificates and the hygiene practices, being implemented by us within the organization of our enterprise due to the Covid-19, are accessible through www.julianhotels.com
We hereby request you to act in line with the details and information as provided in this guidebook, and also to observe and comply with such details and information for the purpose of protecting both your own health and our other esteemed guests staying at our hotel together with you, as well as our staff members serving for you, during the period of your stay at our hotel.



OPEN DATE


Julian Club Hotel - 30.07.2020

Julian Forest Suites will not serve this season.

Julian Marmaris will not serve this season.


YOUR ROOM


Your room has been cleaned by making use of the products with disinfecting features, and your room has been delivered to you as the "first occupant" following the performance of such processes.

The products such as the soaps, shampoo, shower gel/cream available in your room are disposable and will not be used by any individual other than you.

The daily cleaning of your room shall be performed by our staff by making use of masks and single-use gloves.

If you do not want us to enter your room for the daily room cleaning or mini-bar supplies, please advise the reception desk that you do not want such service.


OPEN BUFFET


We have rearranged our service areas to provide you with a safe experience. To minimise contact in our open buffets, we have placed barriers and all meals are served by the kitchen staff.

In this period, open buffet meals for breakfast, lunch and dinner are served by our kitchen staff while beverages are served by waiters.


COMMON USE AREAS


Cleaning of all areas is being performed within appropriate intervals by making use of the disinfecting materials conforming to the standards, depending on the nature of the surface.

All common use areas, including the restaurants, meeting hall, lobby, reception lounge, entertainment and animation area, bars and sales units, the sun beds around the pool and on shore have been arranged in accordance with the social distancing plan, and the necessary measures for social distancing have been taken, and the necessary markings have been made. No guests in excess of the capacity as required by the plan shall be admitted to such areas.

Hand disinfectants or antiseptics at sufficient quantity are being made available at all common use areas.

Pool towels are being made available to you inside sealed plastic bags by our staff in charge.

The distance between each of the tables has been arranged to be 1.5 meters at our units where food and beverage service is offered.


OUR STAFF


All of our staff members have received special training about the pandemic and hygiene.

While serving for you, our staff member shall make use of the protective equipment such as masks, gloves or face shields, depending on the location and type of such service.

Just as it is done for the common use areas, the hygiene standards and practices are being implemented in the same manner and meticulously at all of our staff areas.

Hygiene barriers sterilizers and the devices and equipment necessary for hand and body hygiene are being made available at the food production and kitchen areas within our enterprise.

Cleaning and hygiene of the areas associated with the kitchen, and also of any and all kinds of equipment used at the kitchen, as well as the counter tops and storage areas are being ensured on regular basis.


WHAT WE EXPECT FROM YOU


You may get on the elevators together with the individuals you stay in the same room. If there is another guest, who is not staying with you, in the elevator, then please wait for the next elevator. You can make use of the stairs instead of the elevators for the close floors.

Please pay utmost care to keep the social distance while moving within the facility. Please observe and follow the signs placed by the hotel management.

Please maintain the distance of 1.5 meter left between the tables.

Please do not alter the distance between the sun beds.

If you recognize any Covid-19 symptom at yourself or at our other guests you know, then please inform the reception desk immediately; the reception desk will enable you to contact by getting in touch with our Environmental and Social Service Agent and the health-care organizations for you.

You may obtain the protective materials such as disinfectants, masks and gloves free of charge at any time from the reception desk, housekeeping for the purpose of making use of such materials if and when so required as part of the Covid-19 measures. 

In addition to transmission through droplets when interacting with others, and touching, Covid-19 virus can be transmitted by contacting with nose, mouth, eye, etc., and it can remain air-borne and live on the contacted surface for a certain period. Therefore, you need to wash your hand frequently with plenty of water and soap. We have placed hand disinfectant devices at the locations, where our service units are available, for your use if and when you are at a distance to the washrooms.

We hereby would like to remind you that various activities such as running, doing exercises, swimming require various social distancing and various measures even if the measures such as making use of disinfectants and masks are taken.

You also need to take all measures while you are in the hotel and at the service and such other business units within the hotel (such as spa, hair dresser, general store, etc.) and also at the events you would participate outside the hotel as well as the events such as transport, dining, sightseeing, tours, flights, photo shooting, concerts, boats, sports, etc., and also to advise the respective hotel about the participation in such events definitely beforehand. You need to advise the hotel management immediately of such case if and when you recognize any sign or symptom related to Covid-19 or any such other pandemic following any such event. In any such case, the reception desk will enable you to contact by getting in touch with our Environmental and Social Service Agent and the health-care organizations for you.

You should immediately dial -0- the hotel line, if and when you recognize any Covid-19 symptom or a positive test result, either inside or outside the hotel.

We hereby once more remind you that you might be subject to statutory/legal obligations if and when you would conceal any finding, information or symptom related to any infectious disease, including the Covid-19, or you would fail to notify the hotel management or to comply with the measures.

Thank you for having read this guidebook attentively, and for the measures you will comply with for the purpose of protecting the health of our other guests and staff members, in particular your own.


"The facility shall remain entitled to modify the service concept as based on the resolutions adopted by the World Health Organization, the Ministry of Culture and Tourism of the Republic of Turkey and the Ministry of Health of the Republic of Turkey and also the local authorities during the course of the normalization process implemented with respect to the Covid-19 by the Ministry of Culture and Tourism of the Republic of Turkey."

" The sports activities may be available/unavailable depending on the actions to be taken in compliance with the applicable regulations as based on the Covid-19 Circular Letter promulgated by the Ministry of Culture and Tourism of the Republic of Turkey."


Frequently Asked Questions

You do not have to wear mask in the pool, as the mask will lose its effect and protective properties upon contact with water. When you need a mask, our personnel in charge will be happy to assist you with mask supply.

Yes, our Open Buffet service continues. The products prepared will be served to you as you wish by our trained kitchen personnel.

All the animation programs and daily activities have been revised in accordance with the physical distancing guidelines. No activities involving physical contact will be performed.

Our mini clubs will accept and serve children in accordance with the criteria set by the Ministry of Health. Some of the activities included in the program will be performed outside. The cleaning and disinfection of the mini club will be carried out regularly by trained personnel in compliance with the hygiene standards.

All the animation programs and daily activities have been revised in accordance with the physical distancing guidelines. No activities involving physical contact will be performed.

Pools offer service as per the guidelines set by the Ministry of Tourism. The hygienic maintenance of our pools is carried out regularly in accordance with the periods reported by the Ministry of Health and as per Covid-19 procedures. The sun beds and sun umbrellas have been arranged in accordance with the physical distancing plan in order to ensure safe utilization of pools; measures required for physical distancing have been taken and necessary markings have been made.

The check-in procedures are carried out by our receptionists, who have received mandatory training on Covid 19, as per the physical distancing and hygiene guidelines. When entering the hotel, your luggage is taken to a suitable area and disinfected, and then carried to your room as per the guidelines set. In addition, when entering the hotel, fever check is performed and hand disinfectant is applied in accordance with the physical distancing guidelines. You do not need to sign a form or document to go outside during your accommodation. Mask supply is available at our hotels; you can easily go outside by observing the physical distancing and hygiene guidelines.

Yes, SPA area will be open. Our sauna in our SPA center offer service with 50% capacity as per the procedure set by the Ministry of Health. In order to ensure safe utilization of our fitness center, the number of people to utilize such center simultaneously and also the period of such utilization have been arranged in accordance with the physical distancing plan. Following each utilization, the areas of use and the equipment therein are cleaned by us by making use of the hygiene materials conforming to the standards.

Your room will be cleaned by making use of the products with disinfecting properties, and delivered to you as the "first occupant" following the performance of such processes. The products such as the soaps, shampoo, and shower gel/cream available in your room are disposable and will not be used by any individual other than you. The daily cleaning of your room is performed by our staff by making use of masks and single-use gloves.

All of our staff members have received special training about the pandemic and hygiene. While serving for you, our staff member makes use of the protective equipment such as masks, gloves or face shields, depending on the location and type of such service. Just as it is done for the common use areas, the hygiene standards and practices are implemented in the same manner and meticulously at all of our staff areas. Hygiene barriers, sterilizers and the devices and equipment necessary for hand and body hygiene are being made available at the food production and kitchen areas within our enterprise. Cleaning and hygiene of the areas associated with the kitchen, and also of any and all kinds of equipment used at the kitchen, as well as the counter tops and storage areas are ensured on regular basis.